Overview
At Candle Candies, we prioritize the quality of our products and the satisfaction of our customers. As each candle is crafted with care, we aim to deliver an exceptional experience every time you light one of our candles. To ensure a smooth and positive shopping experience, we have established the following guidelines regarding returns and exchanges.
No Returns Policy
Given the delicate and personalized nature of our candles, we currently do not accept returns on any orders. Once a candle has been purchased and delivered, we are unable to process a return. We encourage all customers to review their orders carefully before finalizing the purchase.
Damaged or Defective Orders
While we take every measure to ensure that your order arrives in pristine condition, we understand that sometimes damages can occur during transit. If your candle arrives damaged, defective, or significantly different from what you ordered, we are here to help.
To qualify for a replacement or a substitute item in the case of damaged goods, please adhere to the following steps:
- Inspect Your Order Upon Arrival
Upon receiving your order, we recommend that you inspect the item(s) carefully. If there is any visible damage to the product or packaging, please take photographs of the damaged areas as evidence. - Contact Us Promptly
In the event of any issues, please contact us within 48 hours of receiving your order. You can reach us at [insert contact email] with your order number, a description of the issue, and any relevant photos of the damaged or defective item(s). - Processing the Replacement
Once we have reviewed your request and verified the issue, we will initiate the replacement or provide a suitable substitute if the original item is unavailable. Please note that replacement requests may take several business days to process, as we take care to ensure the highest quality standards.
Additional Questions
If you have any further questions or concerns regarding our Return Policy or any specific order, feel free to reach out to our customer service team. We are committed to providing you with the best possible experience and are here to assist you with any issues related to your purchase.
Thank you for choosing Candle Candies! We hope our candles bring warmth, light, and fragrance into your life.
