Who we are
At Candle Candies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when visiting our website. By using our site and services, you agree to the collection and use of your information as outlined in this policy.
1. Information We Collect
When you visit Candle Candies, we may collect two types of information: personal information that you voluntarily provide to us, and automatically collected information that helps us improve our website and services.
a. Personal Information
This includes information that you provide directly to us when you:
- Make a purchase (e.g., your name, email address, shipping address, payment details)
- Sign up for our newsletter
- Contact our customer service team or submit a query
- Leave a product review or feedback
b. Automatically Collected Information
This includes information gathered through cookies, pixels, and other tracking technologies. This data may include:
- Your IP address
- Browser type and version
- The pages you visit on our site and the time spent on each page
- Referring and exit pages
2. How We Use Your Information
We use your information to enhance and personalize your experience with Candle Candies, and to fulfill our legal and business obligations. Specifically, we use your information to:
- Process orders and handle payments
- Improve our products, services, and website functionality
- Send transactional communications related to your purchases, such as order confirmations and shipping updates
- Provide customer support and respond to inquiries
- Send marketing communications (only if you have opted in)
- Prevent fraudulent activity and ensure the security of our website
3. Sharing Your Information
We value your trust, and we never sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as follows:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or providing other essential services. These providers are contractually obligated to protect your information and use it solely for the services they provide to us.
- Legal Obligations: We may disclose your information if required to comply with legal obligations, enforce our site policies, or protect our rights, property, or safety.
4. Protecting Your Information
At Candle Candies, we take reasonable measures to secure your personal information against unauthorized access, use, or disclosure. We employ industry-standard security protocols and encryption to protect sensitive data, especially payment information. However, please note that no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience and provide you with a more personalized service. Cookies are small files that a site or its service provider transfers to your device through your web browser, enabling us to recognize your browser and capture certain information.
You may choose to disable cookies through your browser settings; however, this may affect your ability to use certain features on our website.
6. Third-Party Links
Our website may contain links to third-party websites, which operate independently of us. These sites may have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any external websites you visit.
7. Your Rights
As a customer of Candle Candies, you have the right to:
- Access your personal information
- Request correction of any inaccurate data
- Request deletion of your personal data (subject to our legal obligations)
- Withdraw consent for data processing where applicable (e.g., unsubscribing from our marketing communications)
To exercise any of these rights, please contact us at [insert contact email].
8. Changes to Our Privacy Policy
Candle Candies may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any modifications will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this page regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please feel free to reach out to us at:
Email: info@candlecandiess.com
Thank you for trusting Candle Candies. Your privacy is important to us, and we are committed to ensuring your information is handled responsibly and securely.
